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Return & Refund Policy

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  • Return & Refund Policy

At Rayush Naturals, we are committed to ensuring your satisfaction with every purchase. If you need to return a product, please review our policy below:

  • Return Request Window: Submit your return request within 24 hours of receiving the material or within 10 days from the invoice date, whichever is earlier.

  • Proof of Purchase: A copy of our invoice is required as proof of purchase for returns.

  • Condition of Return: Products must be in their original packaging and condition, with no signs of installation or use.

  • Faulty Items: Claims for faulty items will be assessed after inspection by the manufacturer or a certified organization.

  • Special Offer Items: Returns and refunds are not accepted for items purchased under special offers.

  • Excluded Items: Returns are not accepted for imported parts, special orders, and fragile parts.

  • Return Process: Email us at to initiate a return. Send your return items to: info@rayushnaturals.com

  • Customer Support: For any questions, contact our Customer Care team at or call +91 93405 51154 (10:00 AM – 6:30 PM, Monday – Saturday).

  • Handling Charges: Approved returns will incur a 20% deduction for handling charges.

  • Exchange Policy: The time for exchanged products to arrive may vary based on delivery location, availability, and lead time.

  • Partial Returns: We accept partial returns if the conditions above are met.

  • Return Acknowledgment: Once we receive your return, we will inspect the item and notify you via email regarding the approval or rejection of your refund.

  • Refund Processing: If approved, your refund will be processed and credited to your original payment method within 30 working days.

  • Original Payment Mode: Refunds will only be processed through the original payment method and to the same account.

  • Account Verification: Refunds will be made to the bank account of the invoiced customer. Documentation proving account ownership must be provided.

  • Bank Processing Time: Typically, it takes up to 5 working days for the bank to reflect the refund. If you have not received your refund after this period, please contact your bank first. For further assistance, email us at .

  • Sustainable Returns: We encourage eco-friendly practices and will provide guidance on sustainable disposal or recycling options for returned items.